The Kersia* group attaches great importance to your privacy and to the manner in which your personal data is handled. For this reason, we would like to share with you the way we collect and process these data, by this personal data protection policy (hereafter « Policy »).

This Policy also contains important information about your rights in relation with the processing of your personal data. We, therefore, encourage you to read this Policy carefully and to keep it for reference.

Please note that you have to read this Policy together with any fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Policy supplements the other notices and is not intended to override them.

This Policy is an integral part of our approach to CSR (Corporate Social Responsibility) raised by the group internationally.

This Policy can be modified, added to, or updated to remain compliant with legislation or regulations or due to a change in our activity. The most recent version of this Policy is available at the following link http://gdpr.customer.kersia-group.comor on our website, it is possible for you to be informed directly by email in case of major change.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


* Complete list of Kersia group companies at the following link:


Reason for collecting data

We collect some of your personal data as a customer of our company or buyers of our products.


Data collected

We collect personal data about you:

  • either directly from you,
  • or from other sources such as your colleagues or employees,
  • or through cookies.

The data we collect is limited to what is required as part of our commercial relationship. These can notably be the following types of data:

  • identity: Name, first name, email address, postal address, telephone number, vehicules numberplate etc. Furthermore, some of our plants are equipped with a video surveillance system, whose records, conserved during 30 days, could give us access to your image and/or vehicules numberplate.
  • in relation to your professional identity: professional status, position, qualifications;
  • connection data (customer account, e-learning).

You are free to provide or refuse to provide all or part of your personal data or to refuse its communication. No personal data is collected unless you have freely agreed to provide it, or without a legitimate interest for us such as the proper performance of services or commitments to you. However, refusal to provide this data or opposition to their disclosure could prevent the fulfillment of the purpose described below.


Purpose of collection

We use your personal data, in a general manner, to perform the contract to which you or your company is party, and so including the following purposes:

  • For the management of our commercial relationship;
  • To establish offers, perform and follow-up your orders, manage your claims and, as the case may be, pay you certain amounts that might be due;
  • To organize any assignment of claim/factoring or any other transaction related to your billing;
  • To keep you informed of any changes in our group, subsidiaries, products or activities;
  • To organize training courses adapted to your employees;
  • To conduct satisfaction investigations;
  • To maintain your customer account accessible through our Internet site;
  • To organize seminars/meetings;
  • To comply with our legal obligations, accounting and tax;
  • To manage prospect files;
  • To ensure safety and security of the premises and goods of Kersia group companies.



Your personal data are stored in our databases and servers. We intend to retain your personal data in the most secure way possible, to complete transactions as intended under the defined purpose, for the duration of the process or within the legal duration. With this intention, we take all appropriate and reasonable physical, technical, and organizational precautions to prevent alteration to, loss of or unauthorized access to your data.


Recipient of data and transfer outside the European Union

Considering the data purposes listed above, your personal data is likely to be communicated to the data controller‘s departments or to directly or indirectly owned subsidiaries, and external persons such as a carrier, partner, or distributor for the performance of our services. Your personal data can also be accessible to our technical providers called “Processor” (it means all natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller), for the strict necessity of their mission.

Due to the international nature of our group, we would like to inform you that the personal data that we collect is likely to be transferred outside of the European Union but always within the purpose outlined above.

In any case, the availability or transfer of your personal data shall be made for the strict requirements of the purposes detailed above.

We implement as necessary, contractual guarantees to ensure the protection of your personal data when communicating it to a third party. For example, we come to agreements with the relative parties to include restrictions on usage and obligations in terms of protection and security of your personal data.

By communicating with us your personal data, you agree to these transfers.


Use of cookies

We use cookies to optimize your visit to our Internet site.

A cookie is a small and temporary text file created on your workstation which saves certain Internet parameters. The file is downloaded by your web browser on your first visit to a website.

The information stored is intended to facilitate your access to services and sections of our Internet site.


Here is a table of the first-party cookies we use on our websites:


Purpose Name Function Storage time Performance/



Preferences, features and services Country Choosing the default site language 1 month Essential




Hiding the banner acceptance of cookies Performance
PHPSESSID Session ID The time of the session


We also use third-party cookies to diffuse video on our website or to make statistics. If you want to know more, please visit the following links:

Name Link to cookie policy
Google Analytics


You can accept or refuse cookies at any time, by modifying the settings of your web browser. Please consult the instructions of your web browser to determine how to update these settings.

Please note that if you delete a cookie or if you refuse the installation of cookies, certain functionality on the website will not be available.


Notification of contravention of personal data regulations

We commit to notifying the advisory authority within seventy-two hours of detecting a case of breach of personal data regulations.


Right of access and modification of collected data

In accordance with current data protection regulations, you have the right to access, modify and correct, transfer, erasure, object to processing, withdraw consent and limit the processing of your personal data for legitimate reasons. In order to exercise your right, please address your request to us by using the following link:


Right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.

However, we inform you that you have the right to lodge a complaint with the relevant supervisory authority.

Any Question? Please contact us by using the link

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